Browse Reviews and Complaints
Zara - Shocking customer service at Oxford Street store by manager
I purchased an item of clothing with a friend from the Oxford Street branch of Zara this week, to be worn as a present the following day at a specific event. The two men on the counter were so busy talking and joking with each other that they barely paid attention to the customers - that was irritating but we wanted the jacket so paid and left. The following day my friend discovered that the security tag had not been removed. He was working so as a favour I travelled from South East London to North London to collect the jacket, take it to the branch of Zara, get it removed, and then do the journey in reverse. In total I had to take 6 buses and 6 tubes and waste more than 4 hours. The first member of staff told me 'these things happen' but no apology. She introduced me to two managers, the one I spoke with was rude, abrupt, dismissive and when I mentioned that an apology would have been nice, actually stated that she was not going to apologise. She left me at the counter where another staff member finally removed the tag and did apologise. I asked for the details of customer service and was told they were not able to give them ! But that I had to go onto the Zara website. I have done that but discovered there are no details, only a chat facility. I spoke with someone who called themselves Sachin. They told me that they do not have an email to log a complaint and that they are even unable to give the address of their head office. After saying they'd pass on my concerns I was cut off. Absolutely shocking on every level. Lazy staff who created the problem, half a day wasted, extra travel costs that added almost 20% to the price, a rude and unhelpful manager and a website that deflects. That was my first visit to a Zara. Their company policy seems to be that once they have your money they literally don't care what happens next. Never again. Date of experience: 22 May 2023 User's recommendation: Carefully check your purchase before leaving the store - even after it has been paid for
ID
Location
Southampton, Southampton
Company
Amazon UK - My account has been switched from uk to us
I recently ordered an item from Amazon.com which seems to be on its way to me. I live in the UK and am a regular customer with Amazon.co.uk. Since placing my order with Amazon.com my shopping app has been switched to Amazon.com I have spent a lot of time trying to get help to change this back to Amazon.co.uk but only get offered choices of other actions by your BOT. Eventually I got a voice which offered me a choice of 3 options but no means of Registering that choice. To get rid of the voice I had to close down my iPhone. My only option noe seems to be to close my Amazon account. I dont want to do this. I just want to get back my app that puts me in touch with Amazon.Co.uk. I have premier membership there. Please help. My phone number if you want to call me personally is +447980****27. Email jennypearson17@***.com User's recommendation: Don’t place orders with Amazon in direct response to an advertisement on Google
ID
Location
Bristol, Bristol
Company
Expedia - Did not receive what I booked
Booked accommodation was told on arrival room not ready til 3.15 p.m., had 3 hours to kill so had to leave luggage for 2 people at reception Only when we came back to obtain room number were we advised we had a room in a separate building 250 metres away from check in address which is address shown on Expedia website Had to cart all the luggage out of the at the maim building to the room location Was told no room available in main building TV in room doesn't work, Communicated with Expedia on 29th and 30th May both via email and phone with no result Beware when booking, you may not get what you booked! User's recommendation: Beware!
ID
Location
Brescia, Lombardy
Company
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Verified ReviewerFraudsters on Instagram
There's this account on Instagram called issah_iphone_solution_dealers based in Kenya but they are fraudsters. They say they are an online shop. So am based in Uganda and they are in Kenya. On 25th June 2023. They scammed us after sending them 900,000 ugx for an iPhone 11 pro that they said was on promotion. After sending them. They told us a DHL delivery person would contact us for tax clearance. We cleared about 500,000ugx and till today they haven't delivered saying there a balance. They even posted our receipt on their page yet we didn't receive the package and today they have posted another receipt of someone meaning they are taking fraud to another level. We reported their Instagram page but it hasn't been banned yet and they have a big follow. We need justice please at least ban the account since you can't help in reimbursing the money but they are using the page to fraud people. Thank you User's recommendation: Please stay warnned about the fraudsters from Kenya calling themselves issah_iphone_solution_dealers
ID
Company
Pros
- Good for advertising
Loss
$400
Preferred solution
Their account to be banned
New Reviewer
Ebay - I have a big problem with an order you have not helped me
I bought a suspension off eBay for my car, brand-new with a five years warranty company sent it out quite quickly. I had the part fitted which cost me in excess of more than what the park cost are then drive the car and after three hours the port broke down I took it back to the garage to find out what the problem was that told me the part was defective. I have contacted the company several times and explained that I cant take the part off until they give me another one or give me the money back because I cant afford to have that part taken off and then pay out to have another one put on again its unrealistic, unethical and unreasonable. Are you guys need to contact them and make them answer me as theyre ignoring all mail coming through User's recommendation: Do not by
ID
Company
Loss
$220
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWhatnot - Payment error
My credit card got transfered to my husband's account and he and I were both unaware of this. We now have rent due in a couple of days are don't have the money to secure the roof over our heads. The 1 person we entered into a huge a break with refused to give us a refund and I am n ow at loss as to what I. An do to rectify the probl we m. I had previously infor.ed you of the issue of our accounts being crossed but this was never part of the issue before, only our names being crossed. What. An be done in regards to the $1200 or so $$ that is now gone and due to be paid in rent. Please help me. I'm a normal person trying to make a little extra income by purchasing through your app and now I'm almost homeless. Also my card was NEVER put on his account but only mine. User's recommendation: Make sure you account is yours with no one else's name near it.
ID
Company
Pros
- Normally great community
Cons
- App bugs that gets info crossed
Loss
$1250
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRyanair - Complaint Tel Aviv to Vienna FR7292
Update by user May 30, 2023
Пока не как, не могу свезатся уже неделю. Ищу в интернете контакт куда отправит жалобу. Компания наверно умышлено скрывает свои премые контакты.
Original review posted by user May 30, 2023
Hello. My name is Michael Vaserman, your company flew from Tel Aviv to Vienna FR 7292(ref number: CDB5RV ). The plane was late for more than 2 hours with a departure. I had the next flight to Varna. But even for being late, my plane flew from Vienna to Varna without me, through no fault of mine. I bought two tickets on the day of departure from Tel Aviv to Vienna and from Vienna to Varna. I was sure that everything would be on schedule as written on the website. I would not be late for the Vienna - Varna flight if your plane arrived on schedule from Tel Aviv, as it was written on the site and I bought 2 tickets at once, one from your company and the next from wizzair. I also want to say about the bad attitude from the side of the board attendant who did not want to give her name and was not visible on the plastic card. Sitting in a closed plane, the plane had not yet flown, but stood in the parking lot at Ben Gurion Airport (Tel Aviv) for 2 hours, not by my mistake, I asked for water to drink medicine, my blood pressure rose due to the fact that I realized that I did not have time for the flight Vienna - Varna. I was refused in a very erotic way. They said water is not free and you have to buy it. I want to ask you in such a case, what do you have to provide me by law? I need to get to Varna and preferably quickly. Who will cover the additional costs. ID
Location
Tel Aviv-Yafo, Tel Aviv District
Company
Pros
- не нашел плюсы
Cons
- Грубый бортовой персонал не профисиональна подготовка
- Опоздал на другой полет
- Не обоснованая задержка рейса
Loss
$500
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerKFC - Skowhegan closes earlier then advertised
On 4 different occasions since the beginning of 2023, I have visited the KFC Taco Bell in Skowhegan Maine. Is advertise that they close at 10 oclock. It is my understanding that There should be everything available that is on the menu as advertise until 10 oclock when they close? On every visit by 9pm, they close the kitchen down and have refused to fill our order as requested. I mean.once, they refused most everything! mash, gravy, chicken strips, fries, any deserts They refused and charged us full price, giving us only a chicken sandwich out of whole order but charging us almost $25. Please do something? Closing at 10 means closing at 10 and its my favorite place to eat so it sucks not to be able to go when I get out of works 5 days a week! Can you make it right?! Thanks, Ash
ID
Location
Skowhegan, Maine
Company
Pros
- Quality food
Cons
- Advertised closing at 10 but refuses orders after 9pm
Loss
$30
Preferred solution
Full refund
New Reviewer
Lyft - Your driver is crazy about to kill me
You drive was rude, no customer service skil and he lied. You rip me off by charging me a waiting for of $7.81 on 5/29 .cause your driver stool there and did nothing to help me carry 4 luggage into the car. God punish Lyft cause you and your driver are a thief. You charge me $26.86 in 5/28 . I will sue Lyft and put you on social media. Refund as ll my money. He drop me off at the wrong terminal causing me to miss my flight and had to lodge at a hotel near the airport. That driver is evil and need to be fired nd ok. I am disputing the charges. Refund my money right away ok. Iare a thief. will never use Lyft again. You are User's recommendation: Lyft is a thief. Debit my account illegally without my permission and knowledge. I will sue you and your rude driver
1 comment
ID
Company
Cons
- Rude driver dishonest driver
Loss
$35
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFreedom Furniture New Zealand - It would be a miracle if the product actually arrived
We bought a sofa in early January, which in itself was a stressful experience - we had been shopping around for the perfect sofa and had fallen in love with one at (unfortunately) Freedom Furniture, only to find out at the counter when we were about to pay that it would take 5-6 months to get to us. We were disappointed but understanding - supply chain issues, all that - and proceeded with the purchase. It is now June and we have been told it won't be getting here till at least mid-July... Nothing but "it's delayed" emails. Tried contacting the customer service and they had never gotten back to me. I am upset with myself for not reading the reviews earlier - so many people in the same boat. Save yourself some stress and don't buy anything from them. User's recommendation: DO NOT give your money to this company
ID
Location
Sydney, New South Wales
Company
Pros
- Interesting designs
Cons
- Ridiculously long wait times
- Horrible communication
- Unreliable customer services
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPopeyes Louisiana Kitchen - Customer service complaint
Customer service in the drive through was horrible and this wasn't the first time. With an empty interior, literally only employees, two cars in the drive through, mine and one before me, I watched the car in front wait 5 minutes to make an order, I pulled up and was told to wait. I backed the out went inside, then talked to the manager. She was making excuses, with four of the five employees standing and watching. Not the first time but I've been stuck in line waiting for a long time to get my order. Look at the reviews on Google and you'll see others with the same complaint. Hello friend, so you have mad Phoenix store, East Indian School Road. User's recommendation: Don't use the drive through, better to go elsewhere.
ID
Location
New York, New York
Company
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Verified Reviewer New ReviewerHBO Max - False advertisement
¡Hola, Serena! Hemos recibido tu mensaje y nos comunicaremos contigo lo antes posible. Aquí están los detalles de tu consulta: Número: 1090**** Fecha de envío: 5/28/2023 Motivo:Rename it to Max Quédate pendiente a tu email para recibir la respuesta de nuestro equipo de Atención al Cliente. Mientras tanto, puedes visitar nuestro Centro de Ayuda en help.hbomax.com para conocer contenido de soporte que pueden ayudarte. ¡Gracias por tu contacto! Soporte al Cliente HBO Max Nota.: Este es un mensaje automático, por favor no responda. Hbomax change their name to max you can use your hobmax account but when I tried to enter max with my hbomax they didn't recognize my email and password I am totally upset with the change I can't access to my hbomax account User's recommendation: Proof of account is in Spain? Seem like it's spam what does it matter you still have an account
ID
Location
Salvador, Bahia
Company
Pros
- I never had any problem with hbomax
Cons
- Max is a fraud everyti
Preferred solution
I would like to get into max with Hbomax account like they said
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFlipkart - Received Damaged product multiple times, rude delivery guy
Received broken product first time ( white bottle) then asked for replacement, then after receiving the replacement the product ( blue bottle) was broken again so asked the delivery guy to take it back but he asked to raise a return from app, so we raised the return request just 5 mins after receiving the package. Later on when the delivery guy came to take the package he started asking for proof, we showed him images the package and also the complaint was raised just 5 mins after receiving the package. The delivery guy didn't took the package and was extremely rude while talking to multiple members of the family, saying you don't have any proof. Then we raised the return again, the same delivery came for return , again refusing to take the package now saying that the brand is different. The delivery guy again took off although we told him multiple times to let us contact customer care in front of him. I am more pissed on the behaviour of the delivery guy, how he was rude to my family both times.
ID
Location
New Delhi, National Capital Territory Of Delhi
Company
New Reviewer
Amazon - Return item Juggernaut beach wagon sold by Spreetail
I ordered this beach wagon and received it March 21st of this year. I didn't open it right away because our trip isn't until June. When I did open it, I found there were pieces missing from the factory during assembly. This prevents the wheel from locking in place. I got in touch with Amazon and they sent the supplier an e-mail. The supplier won't replace it or give my money back. Saying it was past 30 days. So I got back in touch with Amazon and they won't do anything about it either. I didn't even realize they won't make it right if it's after 30 days. I mean really, even Walmart takes returns even if it's past 30 days. Although I ordered another beach wagon from a different supplier, I ordered it from Amazon after I was told over the phone they would make it right. So now I am out of the money I spent on this beach wagon from Juggernaut/ Spreetail. And I think I might have to think twice about ordering from Amazon. I spent a lot of money at. Amazon over the past year or two.Maybe it's time to take my business elsewhere. User's recommendation: Don't buy from Juggernaut/Spreetail. And if you need to order from Amazon, make sure your order is right within 30 days.
ID
Location
Philadelphia, Pennsylvania
Company
New Reviewer
Snapchat - I am a concerned parent
I am a concerned parent my child is only 10 years old I cannot seem to keep her from keeping this app off of her phone I have tried to delete her account I am unable to I have tried to contact customer support so that way I can get help with deleting this account I have been unable to talk to somebody I have been unable to get any response. From somebody she is only 10 years old and I am not okay with her having an account with Snapchat I think that there should be something in place to where we could we parents could contact somebody and be like hey this is the name and phone number of the child I want it permanently blocked from making any accounts period. Or at the very least a person to talk to User's recommendation: Do not recommend for children
1 comment
ID
Location
Kaysville, Utah
Company
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Verified Reviewer New ReviewerAjio - Delivery boy bad behavior
He was talking with me rudely n moreover he refused to deliver me the order n he tried to cancel my order of its own . N moreover delivery time is available till 9pm right bt actually I was unable to take my order during 2 pm so I told him to deliver by 5 pm bcz I will be available that time bt that guy was misbehaving Rudly n asked me to talk with Mukesh Ambani n he tried to cancel my order by sending OTP . N he also asked me to go 10 kms far to receive the order .if I won't be available that time then how could I receive the order. N moreover no msgs in my inbox or mail or WhatsApp or notification came then how could I know ..such misbehaving delivery boys should be punished so that they never agn misbehave with customer like that agn.
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Verified Reviewer New ReviewerLyft - Poor Customer Service
May 25, 2023, I was charged a cancellation fee. I messaged my driver and asked him to wait few minutes. I usually ride the bus to work, but I woke up late, and needed to take a shower and then leave right after my shower. The problem is that even if you use the option to wait 15 minutes, driver's respond immediately. I was less than three minutes from walking into the parking area where the driver was waiting so I messaged him. He turned around and called me. Of course I couldn't get to the phone. I picked up the phone running outside to see him leaving, and had to call another Lyft right after that, and still made it to work early. My point is that I got charged a cancellation fee, and that wasn't fair. I feel like the driver could have politely waited or even started the meter, but he knew that he can get a cancelation fee out of anyone who a Lyft driver leaves, and all of a sudden, the Lyft driver's for your rides suddenly come from a lot farther away, and the price has gone up. It's just really bad customer service policies, and at least you could refund the cancellation fee given that I scheduled a ride within one or two minutes of the driver leaving. User's recommendation: Don't give businesses your money if they can't show any respect for you as human being.
1 comment
ID
Company
Preferred solution
Full refund
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Verified Reviewer New ReviewerSupercell - Lost accounts
I recently had problems with my old Samsung phone. I purchased a new iPhone. I did not manage correctly my coc and clash Royale accounts. My coc is called Robocop and cr called Terminator. I am 66 years old and worked 13 years in customer service. I entered to chat with the games and even 3 minutes ago was banned??in coc.for30days?? I just want to put in my iPhone my accounts with the supercell Id. My charts were with Lizzie, memo and someone else. My phone number is 787-604-****..my phone and wife used to be Samsung A515G. Coc#2JLOGOJCR ..Robocop..clash Royale..#80YCLVJTerminatorIt was supposed to be 2 easy steps.thank you in advance..by the way, in the instructions asked for a new e-mail which was never requested in the chats..it would be elzurdorodriguez0@***.com.thank you in advance for your prompt recovery action.
ID
Company
Pros
- Safety
Cons
- Protocols
Preferred solution
My games accounts back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPreferred Lease - Management position
The Manger Called To Collect My past due payment which I informed her I had a unexpected death of my nephew can she call back Friday to get my payment she was very rude she called Friday I attempted to make the payment my card was locked so I informed her tht I had to unlock it she became more rude n hung up on me I call bk requested a mang she informed me she was management n refused my calls I called bk n told her I'll be contacting corporate she replied o well call n hung up I attempted to call back several times and got redirected to voice mail She Called today to attempt payment I asked was this the same lady from Friday she rudely replied doesn't matter do u have the payment and I informed her I spoke with corporate and no longer wanted her to contact me. I Created a ticket and waiting for a reply from Jeremy
ID
Location
Chicago, Illinois
Company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSteam Card Delivery - Steam gift card have. Damage. Need code. That reason
Update by user May 29, 2023
I went to Walgreen. Last Friday.
I just. Buy the seven card from steam card. And I have not enough money abut $136 that why but add fee more $140 but need more add $3.38 I did just twenty five. Cent.
And penny and ten cent that why I said.
That thank u. Walgreen I...
Update by user May 29, 2023
I want u. Send me new code my Email is ramonasmith020@***.com I hope that u will text me and call me I need know that.
U need tell me.
Something abut steam gift card. That all thank u steam gift card
Update by user May 29, 2023
When u will let me. Know. I hope that u willl be email me or text any time
Update by user May 29, 2023
I not know just buy steam gift card be first time. I just remove off not scratch steam code just damage just happen cause my fault that why
Update by user May 29, 2023
I hope that u will see what I did buy steam gift card last Friday that why I not know just happen. I did remove off by steam gift card just damage need code. That why
Original review posted by user May 29, 2023
I not know. That just happen I made mistake remove damage off by steam gift card be two card just happen. I need u send me new steam gift card and my new PO.BOX 251 Manitowoc Wisconsin 54221 and my phone number is 920 395 **** relay service or you can text my. Number is 920 681 **** I hope that all ID
Company
Pros
- I wan redeem it to get cash
Cons
- Not sure yet
Loss
$40
Preferred solution
Full refund
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Very low service of customer care jio