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Lyft - Poor Customer Service

May 25, 2023, I was charged a cancellation fee. I messaged my driver and asked him to wait few minutes. I usually ride the bus to work, but I woke up late, and needed to take a shower and then leave right after my shower. The problem is that even if you use the option to wait 15 minutes, driver's respond immediately. I was less than three minutes from walking into the parking area where the driver was waiting so I messaged him. He turned around and called me. Of course I couldn't get to the phone. I picked up the phone running outside to see him leaving, and had to call another Lyft right after that, and still made it to work early. My point is that I got charged a cancellation fee, and that wasn't fair. I feel like the driver could have politely waited or even started the meter, but he knew that he can get a cancelation fee out of anyone who a Lyft driver leaves, and all of a sudden, the Lyft driver's for your rides suddenly come from a lot farther away, and the price has gone up. It's just really bad customer service policies, and at least you could refund the cancellation fee given that I scheduled a ride within one or two minutes of the driver leaving. User's recommendation: Don't give businesses your money if they can't show any respect for you as human being.
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#2343068

All your fault. You are the one that woke up late. Call after your shower as you are standing in your pick up spot.

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#4629053 Review #4629053 is a subjective opinion of poster.
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Full refund