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"I had an appointment for this morning between nine and 11. It is now 1115 to replace a window that has gone bad. The gas inside leaked or something. No one showed up no one called. I cant get anyone on the phone other than..."

"We are having a couple of warranty items fixed on our Pella sliding glass door. It costed us $90 for them to do a VIRTUAL inspection. That $90 does not go toward the repair cost. The replacement parts are covered, so they're..."

"I have not received the referral check.
I have made several attempts to obtain the referral check. I have made multiple calls and waited patiently several months, weeks and days for a return call."

"I installed a door and I needed to replace the door handle that it had broken off bracket thanks so much"

"I was not a pissed customer. This came to me from your recording. Evidently everything has been taken care of and Im quite happy with Jeld Wen.
Thank you"

"Had windows installed over a year ago and have been making monthly payments religiously; however, the promises made in regards to the benefits of these windows has been extremely and ultimately unfulfilled. I live very near an Air..."

"We were just questioning which way the screen door should swing. The person we spike with was very helpful."

"Kenny completed repairs on 2 windows and the service was excellent. I would recommend the Castle they are.."

"After 3 calls and 45 minutes could not get through the number codes to get support. Gave up. Hopeful to find something on YouTube which I suspect is your intention."

"They (Apex/Alside) outsource (or Automate) their warranty process to an on-line portal that is clunky at best. Took me over an hour just to provide documentation and force all files loaded to be less than 2MB. After everything..."